No recovery media for Surface Laptop 7 catching users outwww.theregister.comNice computer. Shame if anything happened to it

Gareth Hunter wrote: "I preordered the machine a few weeks ago and received it yesterday.

"I created the backup media using the recovery drive app in preparation for replacing the SSD and tested the recovery process using the original drive. The process failed and dumped me out halfway through. I've got no way of booting the machine now, the recovery media I created doesn't work and there is no way to download this from Microsoft."

Without working recovery media, Hunter faces a situation of having to return the device to Microsoft under warranty. He isn't alone.